Complaint·November 1, 2026

CONTINUED FROM FORM LIC9099-A During the present follow-up visit, four resident interviews and four staff interviews were also attempted or conducted. Regarding the allegation that Staff yelled at residents, the following has been concluded: While it cannot be entirely ruled out that instances of yelling could have happened in the facility, none of the residents or staff members interviewed did corroborate the occurrence. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report was provided. CONTINUED FROM FORM LIC9099 During the present follow-up visit, four resident interviews and four staff interviews were also attempted or conducted. Regarding the allegation that Staff stole resident's money, the following has been concluded: Based on interviews with a resident and with the facility administrator, one incident during which $10 in cash were misplaced was identified. While it could not be fully corroborated whether the funds had been recovered, it was however established that it had not been the result of theft conducted by a staff member. Additionally, the facility did not fail to safeguard the cash resources as they had not been entrusted to facility staff in the first place. As a result, the allegation is Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to a facility representative.