complaint·September 14, 2023

LPA observed residents in the activity room being observed by staff. R1 came to the facility from a skilled nursing facility in need of a wheelchair. Facility provided a wheelchair to resident while waiting for home health to provide a wheelchair. Staff indicate the process usually takes between 1-2 months for the order to be approved and LPA observed the delivered wheelchair during today's visit. LPA observed resident during today's visit in the activity room and unsuccessfully attempted to speak with resident. Per physician report dated 07/12/2023, R1 is diagnosed with Dementia and is able to care for toileting need with minimal assistance. Due to conflicting information, LPA is unable to corroborate allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided via email.