complaint·July 16, 2025

Per UIIR this morning care staff reported that resident was noted with a swollen right side of face. R1 was sent out to the Hospital for evaluation. LPA reviewed documents including The Cottages at Artesia employee warning notice form dated July 19, 2023, for Staff 1 (S1). Per employee warning notice it states unwarranted yelling aggravated by previous written warnings of S1’s uncalled attitude. During the investigation LPA reviewed documents including the Report of Elder of Suspected Dependent Adult/Elder Abuse (SOC341) dated July 19, 2023. Per Report of Elder of Suspected Dependent Adult/Elder Abuse it states that S1 committed elderly abuse by pushing R1’s wheelchair hard leading to the dining room. Per Report of Elder of Suspected Dependent Adult/Elder Abuse states that S1 denied committing physical abuse on the residents. During the course of the interviews with staff, S2 reported that she has not witness staff hit the residents. S2 stated that she never witnessed S1 mistreat the residents and reported that S1 had a rough and loud voice and spoke with the same tone to both caregivers and residents. S3 reported that she has not witnessed staff hitting the residents and stated that she only witnessed S1 assisting the residents by pushing their wheelchair but that she never witnessed S1 treating the residents bad. During the course of the interviews with witnesses, Witness 1 (W1) W1 reported that the current staff are pleasant. Per W2 she has no concerns with staff or the facility. W3 stated that he received an incident report from the AD stating that a staff member had grabbed his father in a rough manner. W3 reported that the caregiver involved in the incident was fired. Regarding the allegation that staff handled residents in a rough manner, the following was revealed: During the course of the interviews with witnesses, W1 reported that she received an incident report where it mentioned that a staff member was being too rough with her grandfather. W2 stated that she has no complaints about the facility. Per W3 when his father sustains a fall, the cuts are consistent with the fall. During the course of the interviews with staff, S2 reported that she has not witness staff handling the residents in a rough manner. S3 stated that she has not witnessed residents being handled in a rough manner. Per S4 she has not witness staff treating residents in a rough manner and reported that staff assist the residents with standing and sitting. During the course of the interviews AD stated that she never witnessed S1 handling residents in a rough manner. CONTINUED ON LIC9099-C... Regarding the allegation that staff spoke inappropriately to residents, the following was revealed: During the course of the interviews with witnesses, W2 reported that she has not heard staff speaking inappropriately to residents and stated that she has no complaints about the facility. Per W3 he has not witness staff speaking inappropriately to residents and stated that he has no concerns with the facility and/or staff. During the course of the interviews with staff, S2 reported that she has not seen and/or heard staff speaking inappropriately to residents. S2 stated that no caregiver reported witnessing staff being abusive towards the residents. Per S3 she has not seen staff speaking to the residents inappropriately. S3 reported that she has never heard staff speaking inappropriately to the residents and stated that she has seen how staff speak to the residents with respect. During the course of the interviews AD reported that she never witnessed S1 speak inappropriately to residents. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to insufficient evidence. Therefore, the allegations have been deemed to be UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with AD Olais, and a copy of this report was provided to the facility S2 reported that the AD submits the incident reports as mandated and stated that the facility submits incident reports in a timely manner. S3 stated that the Licensee submits the unusual incident reports as mandated. Therefore, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA Ramirez conducted an exit interview with AD Olais, and a copy of this report was provided to the facility.