Complaint·April 28, 2025

make repairs and improvements as Oakmont deems necessary or advisable. Therefore, additional locks are not permitted on the entrance door to your apartment. Whenever feasible, Oakmont staff will give you reasonable notice before entering your apartment. Interview with 5 of 5 residents stated that staff knock and announce themselves before entering their apartment. It is alleged that staff do not ensure food served is of good quality. LPA toured the facility kitchen, and it was observed that there were sufficient amount of quality and quantity of perishable and nonperishable food for residents. LPA observed food being prepped and staff preparing the food for the residents as well as rotisserie chicken being prepared for dinner. In addition, LPA obtained a copy of the facility weekly menu for review, everyday breakfast menu, everyday menu, signature breakfast specials and observed the food service to be well balanced with a variety of choices. LPA conducted interviews with the Executive Director and indicated that food delivery is resident have the choice to modify the menu to their liking as well as food being modified based on resident needs. Residents have the ability to choose from the variety of options offered out of the weekly menu. Interview with 5 of 5 residents stated that they didn’t have an issue with the food served and they have always been able to modify the food to their liking or request for something out of the menu. LPA toured the dining room, parlor, and bistro Tour of the dining and observed food being served, menu posted, and alternative menu posted. It is alleged staff are restricting residents’ ability to have visitors. Review of file admissions agreement page 13 section 8 states visits, and accommodation Oakmont encourages family visits and communication. Visitors are welcome at any time provided that they respect the right of other residents and staff and abide by visitation policies. Before any visitor stays in your apartment overnight you must notify the Executive Director in writing. All visitors must register at the front desk when entering the community. Interview with resident (R1) stated that they always have visitors and have never been told they can’t have visitors. My family and grandchildren come to see me, as well as some neighbors from my neighborhood. Interview with Executive Director stated that they encourage for residents to have visitors, but all visitors are required to sign in and out when coming in the facility. Continued on LIC9099-C It is alleged staff touched resident in an inappropriate manner. Complaint details indicate during shower assistance. Resident file review individualized services plan for R1 for bathing requires no assistance with showering/bathing. Resident will shower/bathe independently, no task required. Physician’s report indicates R1 has the capacity for self-care and does not require assistance for bathing. Interview with Executive Director stated that R1 is not in any shower assistance from staff and unless resident is in shower assistance staff do not assist a resident. Based on the information gathered during the investigation, interviews and review of all documents obtained, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. This report was reviewed with Administrator and a copy was furnished to the facility.