complaint·July 1, 2025

LPA reviewed R1's phone and observed that a family member's phone number had been blocked. R1 denied blocking the number and did not know the process to block a number on the phone. While it remains unclear which staff member blocked the family member on the resident’s personal cell phone, the facility’s removal of R1’s personal cell phone out of their possession was determined to be unnecessary for the purposes of obtaining a code, as it could have been gathered while remaining in the possession of the resident. The removal of R1’s personal cell phone violated their personal rights to make and receive confidential calls and based on preponderance of evidence was blocked by one of the facility staff. Therefore the following allegation is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. An exit interview was conducted with facility representative and a copy of this report along with the Appeal Rights were provided at the time of this visit. *This is an amended report. to allow alcohol due to resident's aggressive behavior when denied alcohol. Based on interviews conducted and record review, the department is unable to corroborate the allegation. Therefore, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to facility.