complaint·October 18, 2022

On June 27, 2022, it was alleged that Resident 1 sustained a bruise as a result of a Staff 1 hitting the resident at around 5 AM. The Administrator Charles Pham called the Orange County Sheriff on the same day. LPA obtained the Orange County Sheriff's Report. The Orange County Sheriff Investigation Report indicated that Staff 1 denied hitting Resident 1 and S1 does not know how R1 sustained the injury on the face. S1 stated that he was assisting R1 with the changing of her clothes. R1 became agitated and aggressive. S1 reported that R1 scratched him on the face and that R1 is always hitting staff at the facility. Furthermore, Resident 1 was unable to answer any questions when asked by the Orange County Deputy Sheriff. Staff 1 was the only staff working that morning on June 27, 2022 with six residents at the facility. LPA attempted to speak to three residents, (R2, R3, R4) however, were unable to due to cognitive impairments. LPA Chin was unable to interview R1 as she moved out on June 29, 2022. LPA made multiple phone calls in the attempt to interview Staff 1 but was unable to contact Staff 1. Staff 2 was interviewed by telephone. Staff 3 was interviewed at the facility. LPA attempted to interview Staff 4 but was unable to contact him. LPA Chin interviewed Charles Pham, Administrator and he believes that the redness on R1's face may be due to a chuck that has plastic polka dots on it. Mr. Pham believes that this chuck may have caused the redness on the resident's face. Mr. Pham stated that he initially thought that R1 had a rash on the right side of her face and did not have any bruising. Based on the information gathered during the investigation and review of all documents obtained, the following allegation: Resident sustained bruising as a result of staff hitting resident was deemed Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted, appeal rights explained and provided. A copy of this report was provided during the visit to Charles Pham, Administrator.