complaint·September 19, 2025

LPA conducted an interview with R1's POA who confirmed that he gave instructions to the facility to restrict certain visitors to R1 on September 10, 2025, and September 11, 2025, due to those visitors causing distress to R1 during their visit on September 10, 2025. LPA reviewed R1's Advance Health Care Directive dated July 15, 2021. R1's Advance Health Care Directive states that R1's POA has sole discretion to limit or prevent visitations or contacts with any individual that distresses R1 or interferes with R1's treatment, once R1 becomes incapable of making her own decisions. LPA reviewed a note from R1's Primary Care Physician (PCP) dated November 20, 2024, which states that due to R1's dementia diagnoses, R1 was incapable of making her own decisions. Therefore, R1's Advance Health Care Directive is valid, and R1's POA has authority to make decisions and place restrictions over R1's visitations, as of November 20, 2024. Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Health Services Director Jasmine Barajas and a copy of the report was provided.