complaint·November 17, 2022

Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to deliver the findings on the complaint allegation above. LPA identified himself and discussed the purpose of the visit with staff. The investigation into the allegation “Facility failed to make telephone accessible to resident.” revealed the following: During the initial visit September 8, 2022, LPA Haley interviewed Administrator (AD) Faisal Rajpoot, facility staff, and residents. LPA received information from multiple residents and multiple staff that contradicts the allegation above. Information received from AD Rajpoot, multiple residents, staff, and the Reporting Party (RP) contradict the allegation above. Further, LPA Haley received documentation that contradict the allegation above. Based on the information gathered during the investigation, observation, and document review, the following allegation: Facility failed to make telephone accessible to resident is deemed Unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided.