complaint·September 6, 2022

Interviews were conducted with FO and AD regarding residents’ call bells. AD stated residents’ call bells have always been operable. FO stated the call bells have been operable and continue to be operable. LPA tested the call bells for R1 and R3, call bells were found to be operable with an audible alarm. Interviews were conducted with R1 and R2 who stated they had a pendant that alerted staff for help, and both denied the pendant was ever broken or inoperable. Interviews were conducted with FO and AD who deny any resident sleeping in a common room at any time. LPA observed common areas to be free of debris and bedding. The facility currently has 5 residents in care, each was observed to have a single, non-shared bedroom. Interviews were also conducted with R1 and R2 who denied having been relocated or sleeping in a common room. Interviews were also conducted with S1 and S2 who denied any resident sleeping in a common room at any time. LPA attempted to contact Report Party (RP). Due to RP not returning phone calls to confirm, deny, or provide additional in formation regarding allegations LPA is unable to determine if staff did not seek medical attention in a timely manner, if resident call bell was not operational, or if resident was sleeping in common room. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated. An exit was conducted with FO and AD. A copy of this report was provided at the end of the visit.