complaint·March 26, 2025

4 out of 4 staff stated if the resident refuses the medication they will notate the refusal in the resident's chart. Interviews with staff indicated if a resident has a pattern of refusals they notify the resident's physician. Interviews also indicated staff would advise residents' of the side effects of refusals of certain medications. Staff stated they understand residents have the right to refuse medications and they honor that right. 6 out of 6 residents stated they are able to see a doctor of their choosing based on their own insurance. Facility manager stated they allow residents to choose their own physician based on their insurance. 4 out of 4 staff denied the allegation that facility is not allowing residents to see a physician of their own choosing. Therefore based on the preponderance of evidence through interviews and records reviewed the allegations staff are mismanaging residents medication and staff did not ensure resident was seen by their own physician are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies cited at this time and an exit interview was conducted and a copy of this report was provided.