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Inspection visit

complaint

PALMS RETIREMENT CENTERLicense 3060060712 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Permethrin is a medication used to treat scabies. The physician’s orders from the hospital dated November 21, 2025, stated that the discharge instructions were to wash off the Permethrin ointment in 8 to 14 hours and reapplied in 7 days. LPA reviewed R1’s Medication Administration Record (MAR) for the month of November to January 2026 which shows prescribed Permethrin medication was not noted in the MAR and was not given to the resident. A review of incident report from the facility shows that there have been no reports of scabies in November 2025 received by our Department. Seven out of seven staff including the Administrator interviewed denied that there were scabies incident in the facility on November 2025. LPA made several attempts to contact R1's family member to interview but was unsuccessful. Based on evidence gathered through interviews and document review, the preponderance of evidence has been met, therefore, the above allegation is found to be Substantiated . Violations are being cited per Title 22 of California Code of Regulations. See LIC 9099-D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Assistant Administrator and a copy of this report and the LIC9099-D, along with a copy of the Appeal Rights were left at the facility.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87211(a)(1)Type B

    87211(a)(1) Reporting Requirements(a) Each licensee shall furnish to the licensing agency [...]: (1) A written report shall be submitted to the licensing agency [...] of the occurrence of any of the events specified in (A) through (D) below. This report shall include the [...] nature of event; [...] findings, and treatment, if any; and disposition of the case. This requirement was not met as evidenced by: Based on record reviews and interviews, the facility failed to report the scabies incident of R1, which poses a potential health and safety risk to residents in care.

  • 87464(f)(1)Type B

    (f) Basic services shall at a minimum include: (1) Care and supervision as defined in[...] Health and Safety Code section 1569.2(c).[...] (c) "Care and supervision" means the facility assumes responsibility for[...]assistance of daily living [...] includes taking medications [...]. This requirement was not met as evidenced by: Based on record review and interviews, the facility failed to ensure R1's prescribed medication for scabies was given since it was noted in the facility MAR. Facility also denied having a scabies incident for R1. This poses a potential health and safety risk to residents in care if facility is unaware of the resident scabies conditions.

FAQ · About this visit

Common questions about this visit

What happened during the April 20, 2026 inspection of PALMS RETIREMENT CENTER?

This was a complaint inspection of PALMS RETIREMENT CENTER on April 20, 2026. 2 citations were issued: 2 Type B.

Were any citations issued to PALMS RETIREMENT CENTER on April 20, 2026?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "87211(a)(1) Reporting Requirements(a) Each licensee shall furnish to the licensing agency [...]: (1) A written report sh..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.