Complaint·June 18, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff handle resident in a rough manner, the following has been concluded: Observations conducted during both facility visits did not evidence any instance of rough handling by staff during transfers. Seven out of seven staff interviewed denied ever witnessing inappropriate handling during their shifts or having complaints of that nature brought to their attention by facility residents. Two out of five residents interviewed reported hearing complaints from some of their fellow residents, however none of the statements gathered corroborated those statements. All staff present and interviewed confirmed having received adequate training on transfers from the facility's Wellness Director who confirmed in her own statement. No specific instances of rough handling could be identified as a result of observations and statements gathered. Based on the evidence gathered during the investigation, the allegation is found to be Unsubstantiated, meaning that although the allegation mentioned above may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.