complaint·January 24, 2023

Through interviews with the Licensee, Administrator, staff, and residents the investigation revealed the following: Staff and residents communicate effectively with each other. During the time of the visit LPA Haley observed effective communication between staff and residents. LPA observed a white board in R2s room that's used to communicate with the R2 who's hard of hearing. Staff write down what they're saying and R2 will read the white board and respond. Furthermore, effective communication between residents and staff was confirmed during interviews with staff and residents. The facility was observed to be clean and organized. At the beginning of the visit Licensee Janella and LPA Haley toured the inside, outside, and garage area of the facility. Everything was clean, and neatly organized. The bathroom areas were clean as well. Furthermore, during interviews LPA Haley received information that contradicts the allegation staff does not clean facility. Based on the information gathered during the investigation, observation, and review of all documents obtained, the following allegations: (1) Staff cannot effectively communicate with residents and (2) Staff does not clean the facility is deemed Unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided.