complaint·July 7, 2023

It was alleged that the staff is not providing an adequate amount of food to residents. LPA observed the residents were served soup and sandwich for lunch and crackers as snack. Five out of the six residents stated that they receive three meals per day and felt that the meals are in good portion. Five out of the five staff also confirmed the residents having three meals daily and their meals being sufficient in quantity. It was alleged that the staff are unable to communicate with the residents due to a language barrier. Although LPA observed during the interview that two out of the five staff spoke minimal English, fIve out of the six residents stated that they did not have any issue communicating and understanding the caregivers. Three out of the five staff aknowledged that two out of the four caregivers are not fluent in English however stated that they are able to converse using key words and body languages to relay their message. Due to the residents not having any concerns with communication, LPA is unable to corroborate the allegation. Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Karmian Calangi, and a copy of this report including the LIC9099C, and the LIC811 were provided during this visit.