complaint·August 10, 2023

During interviews it was discovered redness was observed on the buttocks area of R1 due to shingles, diarrhea, and R1 being difficult with caregivers and not allowing them to provide the proper care. R1 was prescribed Lidocaine-Prilocaine to apply to the affected areas 2 times a day as needed. During the visit LPA Haley observed the visible portions of R1's back with assistance from 2 caregivers and no pressure wound was observed. Based on the information gathered during the investigation through interviews, record review, and observation, the following allegation: Resident developed pressure injuries while in care due to neglect , is deemed Unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided.