complaint·January 30, 2026

LPA observed a LIC621 for R1 that does not state they have hearing aids as their personal property at the facility that was signed and dated by facility staff on November 25, 2025. LPA observed a theft and loss policy stating that the Responsible Party of the resident shall fill out an LIC621 on the day of move in and all items will be discharged at the time of move out. The policy also states that if an item goes missing, the resident or responsible party can fill out a LIC9060 theft and loss record form. LPA did not observe an LIC9060 for R1. LPA observed a notice of transfer/discharge for R1 from Downey Post Acute stating that on November 25, 2025, R1 will be transferred to the facility. This form has an itemized list of R1s belongings and upon discharge R1 had 2 hearing aids that were noted on the form. This document was signed and dated by W1 and nursing staff on November 25, 2025. Upon interviews with two of three staff it was revealed that R1 arrived at the facility with the clothes they were wearing and their cell phone, and no hearing aids. One of three staff informed LPA that they arrived via non emergency ambulance without family or their responsible party. Two of three staff informed LPA that they did not recall R1 having hearing aids during their short time at the facility. One of three staff informed LPA that R1 did not have hearings aids or a watch and was not informed if staff had received such items. Upon interviews with W1 it was revealed that they handed staff R1s hearing aids, but could not recall the staffs name. W1 informed LPA that they did not fill out a valuables and property form for R1. W1 informed LPA that they are not sure about a watch. Regarding the allegation of Staff was verbally abusive towards resident revealed the following: It was alleged that staff would yell at R1 and call them derogatory names. Upon interviews with three of three staff it was revealed that they never have verbally abused R1 and had not observed other staff in the facility verbally abuse residents. Upon interviews with four of four residents it was revealed that two of four residents were unable to confirm or deny if they had heard staff verbally abuse residents. Two of four residents informed LPA that they have never been verbally abused and had not heard staff verbally abuse other residents in care. Based on interviews, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed UNSUBSTANTIATED. An exit interview was conducted and a copy of this report was left at the facility.