complaint·May 23, 2025

S3 reported that she treats the residents with respect and stated that she has never been rude to R1. During the course of the interviews with residents, R2 reported that staff treat him with respect. R2 stated that staff are friendly and accommodating. Regarding the allegation that staff handled resident in a rough manner, the following was revealed: During the course of the interviews with staff, S1 reported that she has never witness staff handling the residents in a rough manner. S2 reported that he has never witness S3 pulling R1's or other residents' arm in a rough manner. Per S3 she has never handled the residents in a rough manner. S3 stated that the residents are assisted in a gentle manner. During the course of the interviews with residents, R2 reported that he has not been handled in a rough manner and stated that are amazing which is a big plus. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegation are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.