complaint·June 20, 2024

Regarding the allegation that facility staff are not providing records to resident's responsible person(s): it was alleged that on December 28, 2023, R1’s Resident File was requested, the facility did not provide R1’s Resident File, facility staff were contacted by phone on January 31, 2024 and confirmed the request was mailed to the correct address, the request was sent again via certified mail, but as of June 12, 2024, the facility still had not provided R1’s Resident File. LPA reviewed a witness statement dated June 11, 2024, and a written request for R1’s Resident File dated December 28, 2023, which corroborated the allegation. LPA interviewed facility staff who corroborated that the facility had received the request on or before January 9, 2024, and had not provided R1’s Resident File by that date which is more than two business days from the request, but could not provide information on whether R1’s Resident File was ever provided. Based on the information obtained, the facility did not timely provide R1’s Resident File in response to the request. During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.