complaint·September 4, 2024

CONTINUED FROM FORM LIC90990-A Regarding the allegation that Residents are left soiled , the following has been concluded: Based on interviews conducted with staff and residents as well as observations conducted, it has been witnessed on multiple occasions that staff was attending to residents having soiled themselves or their bedding. Additional staff and residents interviews did not provide any evidence of staff neglecting to attend residents in need of assistance with toileting care in a timely manner. It cannot therefore be corroborated that on any instances residents were left unattended after having become soiled. Regarding the allegation that Facility is not addressing pest infestations , the following has been concluded: Upon follow-up visit there has been no evidence of continuing issues with pest at the facility. Staff interviews did not confirm any ongoing infestation either. Based on documents and evidence provided by facility staff during the initial visit, it can be confirmed that any occurrences of pests have been addressed timely. Regarding the allegation that Residents are not treated with respect and dignity , the following has been concluded: Based on observations conducted in the facility as well as interviews with residents, no residents' statements indicated that they felt they were not receiving adequate treatment in respect of their personal rights. Regarding the allegation that Dining areas are not maintained clean , the following has been concluded: Based on two visits of the facility's physical plant, it was observed that the dining areas were being cleaned during and/or after the meal service had been provided. Regarding the allegation that Residents are not being provided with a way to activate the facility's call system , the following has been concluded: Based on observations conducted during the visits of the physical plant as well as interviews with staff and residents, it was determined that a majority of residents were aware of having been provided with a pendant and of the location of pull cords throughout their units. It cannot be corroborated that any incidents have occurred as a consequence of any resident not being provided with an adequate way of activating the call system. As a result, the five allegations listed above are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute that the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative. CONTINUED FROM FORM LIC9099 Regarding the allegation that Residents are not being provided with clean linen , the following has been concluded: During the initial visit, eighteen living units were visited and reviewed. While a majority of units were observed to have linens that appeared to be clean, two units were observed to have visibly stained and/or dirty linen that had not been replaced and one additional unit was found to have no linen present altogether during the visit. Upon follow-up visit, one staff interview corroborated occasional complaints from families visiting residents about bedding being soiled or wet during their visits and not having been replaced in a timely manner. As a result, the allegation is found to be Substantiated, meaning that the preponderance of evidence standard has been met. A type B citation is issued on the attached LIC9099-D. An exit interview was conducted and a copy of this report along with appeal rights was provided to a facility representative.