complaint·January 17, 2025

narcotics. During the course of the interviews with staff, Staff 1 (S1) reported that R1 has not been prescribed narcotics and stated that the resident continues to manage their regular prescribed medications. During the course of the interviews with residents, R2 reported that staff handle his medications. Per R2 staff do not mismanage his medications and reported that he gets his medications on-time. Regarding the allegation that facility has bedbugs, the following was revealed: One of eight individuals interviewed confirmed the allegation. During the course of the investigation LPA reviewed documents including the Ecolab invoice customer service report dated November 11, 2024. Per Ecolab customer service report, it states that bedroom #305 was inspected and it states that no bedbug activity noted during inspection. During the course of the interviews with residents, R1 reported that they noticed bedbugs within a few days of moving in. Per R2 he has not seen bedbugs. During the course of the interviews with staff, S1 reported that the pest control company did not find bedbugs and stated that no other resident has complained about bedbugs. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with ED Galicia, and a copy of this report was provided to the facility. During the course of the interviews with residents, R2 reported that she received a copy of her Admission Agreement. R3 reported that he got a copy of the Admission Agreement when he moved in. During the course of the interviews with staff, Staff 1 (S1) reported that R1 got a copy of the Admission Agreement the same day and stated that the residents and family can get a paper copy of the Admission Agreement or receive a copy via email. Therefore, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. LPAs conducted an exit interview with ED Galicia, and a copy of this report was provided to the facility. Per R2 some residents complaint that it is lukewarm water. Based on observations and the interviews which were conducted, the preponderance of evidence standard has been met, therefore the following allegation: facility's restrooms and sinks do not have hot water is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. An exit interview was conducted with ED Galicia and a copy of this report along with the Appeal Rights were provided at the time of this visit.