complaint·August 18, 2025

staff interviewed said they never speak inappropriately to residents or about residents as well. All staff spoken to have said that every staff meeting has in-services and reiterate the importance of treating the residents with respect and how to speak to them with good communication. It was alleged that staff refused to take out trash from resident’s room. Eight out eight residents confirmed that they have no problems with staff refusing to pick up trash. Residents stated that staff have been good at picking up their trash every day. They routinely pick it up at least twice a day, during the day and at night. ED Galicia and Wellness Coordinator Sharon Perez and all staff interviewed said that it is part of their job duties at the end of their shift to make their rounds on the floor to throw away the resident’s trash. Therefore, based on LPA Tea's observations, interviews conducted, and records reviewed the allegation that staff spoke inappropriately to residents in care and staff refused to take out trash from resident’s room has been determined as UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. No deficiencies cited at this time and an exit interview was conducted with Executive Director (ED) Carmen Galicia. A copy of the report was provided to the facility. Wellness Coordinator, Sharon Perez does not recall any residents taking a purple-colored steroid pill. Five out of eight residents interviewed agree that they are receiving great assistance from staff with their medication. The ones that disagree said that sometimes they do not receive their medication on time or have to remind staff about taking their medication. All MedTech staff interviewed said that they try their best to assist the residents with medication and giving it on time. Sometimes they are delayed or behind because they have things to attend like medical emergencies or a caregiver needs assistance with another resident. But they try to give the medication in a timely manner. Residents sometimes would talk a lot to them or get upset and refuse to take medication. They receive a great amount of training, and in-service in regard to effective communication with residents. It was alleged that staff did not attend to residents’ call in a timely manner. Based on observations of the call log for when a resident’s push their pendants or the pull cords in their rooms, the staff responds within 15 minutes or less, which is an adequate time to respond to residents. There were times recorded when the call button time did not end because the residents did not allow them to push their pendants off for the call. The residents wanted the facility staff to complete their tasks before allowing them to turn off the call. Five out eight residents agreed that staff came to assist them in a timely manner. One resident said they come in pairs to help them. Other residents mention that on the nocturnal shift, the staff were slow to respond than the other shifts. A resident has mentioned that nocturnal shifts have been more attentive and have improved. Other residents have voiced their concerns that the facility is short-staffed. ED Galicia has confirmed that there is enough staff at the facility and she checks periodically on the nocturnal shift staff. It was alleged that staff did not safeguard resident’s personal belongings. Five out of eight residents spoke to felt that the facility is safeguarding their personal belongings, they have no concerns. One resident stated that it was an issue with resident’s personal belongings stolen or missing. The resident states it is not just staff who are stealing, but residents are also stealing. Despite there are issues with safeguarding resident’s personal belongings, she does feel that staff are following protocols. Doing searches to check to make sure it was misplaced and giving them a form to list an inventory of their personal belongings. ED Galicia said that residents who report things were stolen, the staff would conduct a search and they would be able to find the items they misplaced, or it would reappear on the same day reported. She stated that many residents have declining cognitive memory. (Complaint Report continued on LIC9099-C) Therefore, based on LPA Tea's observations and interviews conducted and records reviewed the allegations that staff did not provide adequate medication assistance to resident in care, staff did not attend to resident’s call in a timely manner, and staff did not safeguard resident’s personal belongings has been determined to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited at this time and an exit interview was conducted with Executive Director Carmen Galicia. A copy of the report and confidential names list were provided to the facility.