complaint·February 25, 2026

4 out of 4 staff interviewed and the Executive Director reported they have never taken anything from any resident and have never witnessed any staff member steal anything. 4 out of 4 residents interviewed reported they have never had anything stolen since they moved into the facility. Staff and the Executive Director reported they do not enter resident rooms without resident permission. Room entry is via a key card which tracks when and who enters any residents' room. A review of records shows R1 was the only person to enter their room except for one entry by staff member allowing a visitor for R1 to enter the room, R1 verified this information. A review of incident reports for the facility for 2026 shows no thefts have been reported by the facility. There is no evidence to corroborate the allegation, therefore the allegation is deemed unfounded meaning, that the allegation was false, could not have happened and/or is without a reasonable basis. The investigation into the allegation, staff steal money from resident, revealed the following. It was reported that staff take money from R1's room when they are not there or when they are asleep. No specific details were provided. R1 could not provide dates and times when cash was taken or the amounts of money that have been taken. R1 reported that they contacted law enforcement who left after a few minutes and they didn't do anything. R1 reported that they did not know who took their cash or when. R1 did not respond when asked if it was possible they spent the money or possibly put in the bank or somewhere else they forgot about. 4 out of 4 staff reported they have never witnessed or taken any money from any resident. 4 out of 4 residents reported they have never had any money taken from them at the facility. None of the evidence gathered supports the allegation. The allegation is deemed unfounded meaning, that the allegation was false, could not have happened and/or is without a reasonable basis. The investigation into the allegation, staff mishandle residents medication, revealed the following. It was reported that staff take R1's medication and it was witnessed by Resident 2 (R2). R2 denied the report. 4 out of 4 staff reported that they have never taken R1's medication or any residents' medication. A review of records shows R1 handles their own medication. R1 reported that over the years all of their medicaiton has been taken but did not provide any other details. Staff 1 who is authorized to handle resident medication reported that until a resident's medication is handled by the faciltity they do not handle their medication in any way. None of the evidence gathered supports the allegation, therefore the allegation is deemed unfounded meaning, that the allegation was false, could not have happened and/or is without a reasonable basis. The investigation into the allegation, staff open resident’s mail, revealed the following. It was reported that R1 orders items that are mailed and staff open the mail and steal the contents. R1 reported that their mail has never been stolen or opened by anyone. R1 reported that the items they have ordered and that were mailed were stolen later after they were received but not before they received them in the mail. 4 out of 4 staff reported they don't have access to resident's mail and have never stolen or opened anyone's mail. 4 out of 4 residents interviewed reported they have never had an issued with mail being stolen or open. Based on the evidence gathered the allegation, staff open resident’s mail, is deemed unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of the report provided.