complaint·January 29, 2024

CONTINUED FROM FORM LIC9099 Regarding the allegation that Facility did not issue a full refund, the following has been concluded: On December 15, 2023, R1 signed a community fee receipt acknowledging that she was intending to move into the facility starting December 22, 2023 after issuing a payment in the amount of $3995 for the facility's community fee. As stated on the document and in accordance with Title 22 regulations, "If you decide not to move-in prior to the completion of the assessment 100% of the community fee will be refunded to you. If an assessment has been conducted, there is a $500 fee per person for the assessment an the remaining community fee will be refunded to you." When the prospective resident informed the facility of their intent to not move in, no assessment had been conducted yet. Correspondingly, the final account statement for R1 shows an initial deposit in the amount of $3995 and a determination showing the amount as refundable in full. A deposit handed to the resident on December 22, 2023 was determined to also be in that amount per a copy of the check handed to R1 in person. The lease on a unit at the facility was considered to be cancelled per the facility's ledge as of December 19, 2023. As a result, the allegation is determined to be Unfounded, meaning that meaning that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to a facility representative.