complaint·October 21, 2025

previous license, they had issued lockers. Staff found a list of assigned lockers and to what residents it was assigned to. There was not an inventory list along with it and it is unsure if there was any since the previous licensee had control of the lockers. Each locker has a locker number and the corresponding residents name on it. In order to go into the locker area a resident need to make an appointment to gain access to their locker. Staff accompany residents to their locker; residents provide their own lock and therefore are the only ones who have a key to the lock. Staff do not obtain a copy of the key. Staff were made aware by the resident and accompanied R1 to their assigned locker. Locker was observed to not have a lock but had items in it that did not belong to R1. Interview with R1 stated that they originally had the locker 4 years ago and place items in the locker that they did not inform the management/staff about and did not give them an inventory list. R1 stated that they had not accessed or checked on locker since they placed items in there 4 years ago. R1 does not have anything to show what was in the locker and was the only one to have a key to the lock. LPA conducted a facility visit and toured the locker area and locker assigned to R1. It was observed to have paperwork, storage boxes and two paintings. LPA was informed that R1 indicated those paintings were not the ones they were missing. The locker was observed to have a number but without a lock or resident’s name. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.