complaint·November 17, 2025

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegation. LPA spoke with Gerry Vadnais, Executive Director and explained the purpose of the visit. During the course of the investigation, interview was conducted with staff, a review of facility records was completed and copy of pertinent documents obtained. It is alleged that staff did not allow resident's (R1) medication to be delivered. Based on the information on file for facility R1 resides in the independent living side in building A. Building A census is independent residents and it is not covered under CCLD licensure for the facility. Licensure for the facility only covers building B. Therefore, the Department has determined the complaint to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. The Department has therefore dismissed the complaint. A copy of this report is being reviewed with Executive Director and a copy of this LIC9099 was furnished to the facility.