complaint·March 10, 2026

verified the validity of the incident. Staff were informed that there were two walkers that were not secured by the driver, when driving and driver made a turn the walkers moved and hit R1 on the head on their temple. Staff stated the policy is that items need to be secure in the van prior to departure. Interview with R1 stated that they were out in the community via facility van transportation when the driver was driving at a higher speed, made a sharp turn which caused the walkers to move from where they were and hit R1 in the head on their temple. During the course of the investigation, there was sufficient evidence to substantiate the allegations. The preponderance of evidence standard has been met; therefore, the above allegations are SUBSTANTIATED. See LIC9099-D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Executive Director and a copy of this LIC9099 and LIC9099-D, along with a copy of the appeal rights was left at the facility. for further evaluation. Interview with R1 stated that staff provided medical attention, but they did not want to get further evaluation because they wanted to take a nap and did not want to go to hospital at that moment. Staff insisted and R1 until the following day decided to go to hospital for further evaluation. Therefore, the Department has determined the complaint to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. The Department has therefore dismissed the complaint. An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.