complaint·June 15, 2023

During the course of the investigation LPA Velazquez also reviewed facility and resident records. The records reviewed included Resident Shower Schedules, Resident Daily Laundry Schedules, Staff Cleaning Schedule, Residence and Services Agreement, Resident Information Sheet, Resident Information Form, Physician's Reports, and Resident Individualized Service Plans. Regarding the allegation: Staff do not treat residents with dignity and respect, 13 of 13 individuals interviewed could not corroborate the allegation. 7 of 7 individuals interviewed have not personally experienced or witnessed any resident treated disrespectfully or without dignity. Regarding the allegation: Staff are not transporting residents appropriately in wheelchairs, 13 of 13 individuals interviewed could not corroborate the allegation. During the initial complaint dated May 12, 2023, LPA Velazquez observed 3 residents in wheelchairs being escorted to the facility bus from Memory Care for an outing. All of the residents were transported appropriately as they were taken to the facility bus. Regarding the allegation: Staff reposition resident aggressively, 13 of 13 individuals interviewed could not corroborate the allegation. 7 of 7 individuals interviewed stated they have never been treated or repositioned aggressively or witnessed another resident being treated or repositioned aggressively. Regarding the allegation: Staff do not provide resident with basic laundry service, 13 of 13 individuals interviewed could not corroborate the allegation. 7 of 7 individuals interviewed stated they had no issues with their laundry with 2 residents doing their own laundry as their apartment is equipped with a washer and dryer. Regarding the allegation: Licensee does not ensure facility furniture is in good condition, 13 of 13 individuals interviewed could not corroborate the allegation. During the initial visit dated May 12, 2023, LPA Velazquez along with ED Schroeder conducted a tour of the common areas of the facility in both the interior and exterior and did not observe any facility furniture in a state of disrepair. The facility was observed to be clean and well-maintained during both complaint visits. Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff do not treat residents with dignity and respect, Staff are not transporting residents appropriately in wheelchairs, Staff reposition resident aggressively, Staff do not provide resident with basic laundry service, and Licensee does not ensure facility furniture is in good condition are all deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Lindsay Schroeder and a copy of this report was provided at the time of this visit.