complaint·January 30, 2026

Based on interviews conducted, four out of seven residents and eight out of eight staff denied the allegation staff spoke inappropriately to resident in care. Three out of seven residents could not confirm or deny the allegation. One witness confirmed the allegation. All staff, R4, R5, R6, and R7 stated they have never heard or observed S1 speaking inappropriately to any residents. All staff stated they would report to the Executive Director or other agencies if they observed any staff say any obscene or inappropriate language. Based on observations on November 13, 2025, LPA did not observe any staff speak inappropriately to memory care residents. On January 30, 2026, LPA did not observe any staff speaking inappropriately to memory care residents. Based on record reviews, there are no records of S1 in regards to complaints, disciplinary actions, and facility charting notes stating S1 spoke inappropriately with R1. Based on Facility Charting Notes for R1 dated from September 22, 2025, to December 28, 2025, there are no notes stating that S1 spoke inappropriately or any complaints from R1 about S1 or any staff. Based on observations, interviews, and records review, LPA did not find sufficient evidence to support the above allegation that facility staff verbally abused a resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated. Exit interview was conducted, and a copy of the report was provided to Executive Director Maria Kauten.