complaint·September 22, 2025

R1 was undressed when physical therapist walked in and staff covered R1 with body and asked for them to wait. Staff stated that R1 was not left unattended. The interview with R1 stated that staff assist them with their needs, but there was an incident that happened where they were assisted with changing clothes and toileting needs when therapist walked in without knocking and was uncomfortable. Staff told therapists to please wait while they finished assisting me. Resident stated that they were not left unattended and staff finished helping them get dressed so they can do therapy. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the facility representative and a copy of this LIC9099 report was left at facility.