Incident investigation·May 28, 2025

Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to the facility regarding an incident that took place on the evening of Friday, May 23, 2025. LPA was greeted and granted entry and met with Memory Care Director (MCD) Marisa Hernandez and explained the purpose of the visit. LPA toured the facility and observed residents in the large upstairs dining room preparing to listen to live music and to enjoy Happy Hour. LPA interviewed and conducted a Health and Safety check with Resident #1 (R1) and Resident #2 (R2) and spoke to three of three staff regarding the incident on the 23rd. The incident, involving inappropriate behavior between two residents, was unwitnessed. The next day one of the residents verbally shared with MCD what happened and a report was submitted to the Licensing Regional Office on May 24, 2025. LPA obtained a copy of the resident and staff rosters for Villagio, Capriana's Memory Care. Copies from R1 and R2's files include: Facesheets, Physician's Reports, Needs and Services Plans, Appraisals and documentation regarding follow-up care plan meetings and electronic files regarding behavior documentation. Based on the observations made during today’s visit, the facility appears to be in compliance with Title 22 Division 6 of the California Code of Regulations, no deficiencies cited on this date. An exit interview was conducted with Marisa Hernandez, Memory Care Director (MCD) and a copy of the report and files reviewed (LIC 811)) were given at the time of the visit.