complaint·April 28, 2026

(Continued from LIC 9099) It was alleged that Facility did not provide requested care log documentation. R1’s Durable Power of Attorney (DPOA) requested Activities of Daily Living (ADL) care logs regarding Resident #1 (R1) on February 11, 2026 via email. Three of three staff interviewed stated they responded to Power of Attorney (POA) and provided documentation requested. Additional documentation was requested by the POA but the February ADL care log was determined to be an internal document by the facility and was not provided. ED stated the information on the ADL care logs were transcribed into the alert charting notes; which the POA was given. The original care logs were not provided. Department review of the requested documents determined that the ADL care logs are documentation of R1’s ADL’s which could impact the resident's ability to function or for needed services required. The requested documentation was not provided within two business days to the POA. Based on document review and interviews the preponderance of the evidence standard has been met and the allegation that Facility did not provide requested care log documentation is Substantiated. An exit interview was conducted with Executive Director (ED) Tonya Reynolds and a copy of this report was given to the facility along with a copy of the LIC 9099-D and Appeal Rights.