Complaint·March 27, 2026

During the interviews the AD reported that when staff get hired, they are trained on Infection Control and reported that staff wear gloves and a mask as needed, for example when changing a resident's diaper. Per AD, staff use hand sanitizer and wash their hands as needed. Regarding the allegation that staff do not provide adequate food service, the following was revealed: During the initial visit on February 20, 2025, LPA tour the facility and observed as the cook washed her hands after returning from break. LPA observed the cook preparing the meals in a clean kitchen. During the interviews with residents, R1 reported that the food is good and stated that the food is always clean and fresh. Per R2, the food is fine and stated that she never gets leftovers. R3 stated that the food service is good and reported that the food is healthy just not his favorite. During the interviews with staff, S1 stated that whatever food is left over in the residents' plates will be thrown away. S1 reported that she makes extra food in case the residents want more and stated that any extra cooked food in the refrigerator is clean. During the interviews the AD reported that staff provide adequate food service. AD stated that the cook disinfects the kitchen before and after using it and reported that the residents do not get other residents’ leftovers. Regarding the allegation that staff allow the residents to share personal equipment, the following was revealed: During the course of the interviews with residents, R1 reported that the residents share the shower chair and stated that staff clean the shower chairs. Per R2, after each shower staff clean the shower chair. R3 stated that he is not aware of residents sharing personal equipment. During the interviews with staff, S1 reported that she is not aware of the residents sharing personal equipment. During the interviews AD reported that the shower chairs get disinfected before another resident uses it. Regarding the allegation that staff do not properly maintain the facility, the following was revealed: During the initial visit on February 20, 2025, and subsequent visit on March 27, 2026, LPA tour the facility and observed the facility to be in good repair, clean and sanitary. During the interviews with residents, R1 reported that the facility is not in disrepair. Per R2, staff keep the facility clean. R3 stated that the facility is always clean, reported that there are no hazards and stated that nothing is broken. During the interviews with staff, S1 reported that staff properly maintain the facility. During the interviews AD reported that staff properly maintain the facility. CONTINUED ON LIC9099-C... Regarding the allegation that staff do not keep the facility free from mold, the following was reveled: During the initial and subsequent visits LPA tour the facility bathrooms and did not observed mold in the showers. During the interviews with residents, R1 reported that he has not seen mold in the restrooms. Per R2, there is no mold in the showers. R3 stated that he has not seen mold in the bathroom shower. During the interviews with staff, S1 reported that there is no mold in the bathrooms. During the interviews the AD reported that the facility does not have mold. Regarding the allegation that staff do not follow proper food handling techniques, the following was revealed: During the initial visit LPA observed as the cook washed her hands after coming back from their break. During the subsequent visit LPA observed the cook wearing a mask and a hat while cooking. During the interviews with residents, R1 reported that staff are following proper food handling techniques and stated that the cook is very good. Per R2, the food is good and stated that staff are following proper food handling techniques. R3 stated that staff disinfect before preparing and after serving the meals. During the interviews with staff, S1 reported that she washes her hands with antibacterial soap and stated that she changes her gloves as needed. S1 stated that she is following proper food handling techniques. Per AD, the cook is careful when cooking and reported that the cook disinfects and washes her hands as needed. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD Junge, and a copy of this report was provided to the facility.