complaint·April 10, 2024

On today's date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit for the purpose to conduct 10-day inspection visit regarding the allegation listed above. LPA Quiroz was greeted by Caregiver 1 (CG1) and met with Caregiver 2 (CG2) and discussed purpose of today's visit. LPA Quiroz attempted to call Administrator Kevin Dinh with no response or call back. Regarding the allegation " Facility refused visitor unjustifiably," investigation revealed the following: Interviews conducted with three of four interviewees consisting of staff, resident and witness concluded visitor was not refused entry unjustifiably. Two of three interviewees consisting of staff stated, “Visitor was not refused entry, and they toured the facility on April 4, 2024 around lunch time 12pm.” Interview conducted with witness concluded facility entry was not refused on April 4, 2024. Therefore based on the preponderance of evidence through interviews and observations conducted by LPA Quiroz, the allegation that the " Facility refused visitor unjustifiably" is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint.No deficiencies cited during today's visit. An exit interview was conducted with Caregivers on site, and a copy of report was provided at exit.