Complaint·June 16, 2025

(Continued from LIC 9099) Three of four residents confirmed that the two day caregivers always accommodate their needs. In the evening, there is one staff member and there is always staff in the facility at all times. If a female needs changing, in the middle of the night, the AD, who is the night staff member five days per week, will call and pay a female caregiver who lives nearby to change the female soiled diaper. This has only occurred recently and had not been an issue until a resident's health needs changed. The allegation that there are no staff, in the evening, is false. One of four residents did not confirm, nor deny allegation and stated they, "were fine." LPA spoke with residents to see if they were afforded dignity and respect in their interactions with facility staff. Three of four residents strongly agreed that staff are available for their needs. Staff do not yell at them, although one staff member is hard of hearing and speaks louder. LPA asked if residents' toileting and hygiene needs were being met and three of four residents confirmed they receive assistance, when needed. One of four residents did not confirm or deny allegation but this resident receives daily sponge baths and refuses to take showers due to weakness from a current health condition. Three of three staff confirmed showers are offered to one resident but that the resident states they are, "weak and dizzy" and refuses to shower. Residents were asked if they had safe and sanitary physical accommodations. Three of four residents felt safe and that the facility was clean. LPA did not observe any odors upon touring the facility and checking on the health and safety of the other residents. Resident #2 (R2) stated roommate, R1, requires a higher level of care and demands to have their needs met before others. The example given was that, if R1's appointment gets rescheduled, R1 feels R1's appointment is the priority and that the other five residents' appointments should be rescheduled or canceled. LPA spoke with the outside witness who confirmed that a meeting was held with R1 and AD and that the facility is doing all that they can to accommodate the resident's needs. The witness stated R1 is not consistent in their requests and does not follow things through. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations that: Facility does not assist residents with their daily needs, Facility does not accord residents with dignity and respect, Facility does not have night supervision and Residents are not afforded (Continued on LIC 9099-C1) (Continued from LIC 9099-C) healthy and safe accommodations Based on LPA file review, observations and interviews the allegations are Unsubstantiated. An exit interview was conducted with Administrator, Ahl Augustin, and a copy of this report and LIC 811, Confidential Names, were provided to the facility.