complaint·July 3, 2025

Three out of seven residents added they have never witnessed any resident being physically abused by care staff. Five out of five staff interviewed stated they have never hit a resident. Two out of five staff added they have never witnessed other staff hit residents. Five out of five staff members stated they have received mandated reporting training. LPA reviewed staff records for nine staff members. The staff records included mandated reporting acknowledgments for each staff member. Regarding the allegation staff failed to treat residents with dignity and respect, LPA interviewed seven residents and five staff. Seven out of seven residents stated they have never been yelled at. Five out of five staff interviewed stated they have never yelled at residents. Therefore, based on resident interviews, staff interviews, records observed, and LPA observations, the allegations of staff caused injuries to a resident and allegation staff failed to treat residents with dignity and respect are therefore deemed unsubstantiated meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of the report was left with the facility representative.