complaint·November 20, 2025

CONTINUED FROM FORM LIC9099 Administrator demonstrated the newly operational Medication Administration Records on a tablet and provided the records generated in the previous paper system for the period of January 2023 until October 2023. During the present visit, LPA conducted or attempted a total of four resident interviews in addition to eight staff interviews. Facility resident census and staff roster were requested and obtained. LPA also requested and reviewed records maintained at the facility for five residents, one of which is no longer admitted. Regarding the allegation that Staff do not provide proper medication assistance to resident in care , the following has been concluded: A majority of statements gathered from residents interviewed demonstrated satisfaction with the assistance provided with the self-administration of medication. None of the residents interviewed stated they had not been provided their medication as prescribed during their admission at the facility. Staff interviews also confirmed the organisation of the medication services and corroborated their ability to provide medication adequately. Regarding the allegation that Staff do not treat resident with respect , the following has been concluded: Based on interviews conducted with a total of five residents along with multiple staff members, it was determined that a majority of statements gathered did not report any occurrence of inappropriate verbal comments from staff towards residents. No staff members interviewed stated they had ever witnessed inappropriate comments from their co-workers. Regarding the allegation that Staff is sleeping with resident in care , the following has been concluded: Based on interviews conducted with a total of five residents along with multiple staff members, it was determined that a majority of statements gathered did not report any inappropriate relationships or contacts from staff members with fellow residents. No staff members interviewed stated they had ever witnessed, heard of or gained knowledge of any inappropriate relationships or contacts from staff members with fellow residents. Based on the evidence gathered, the allegations listed above are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred. No deficiencies cited. An exit interview was conducted and a copy of this report was provided to a facility representative. This report was amended to correct the allegations investigated.