Complaint·December 17, 2025

R3 reported that he gets plenty of food and stated that staff go out of their way with the meals. During the course of the interviews with staff, Staff 1 (S1) reported that they have enough food to meet the resident needs and stated that no resident has complained about not getting enough food. Per S2, the residents get three meals per day plus snacks. S2 stated that the residents can get seconds or can substitute an item they do not like. Regarding the allegation that the facility is understaffed to meet the resident needs, the following was revealed: During the investigation LPA reviewed the Personnel Report (LIC500) dated December 1, 2025. Per Personnel Report there are two caregiver for the day shift from 7:00 a.m. to 7:00 p.m. and one caregiver for the night shift from 7:00 p.m. to 7:00 a.m. During the initial visit LPA observed two caregivers on duty for six residents in care. During the course of the interviews with residents, R1-R3 reported that they have enough staff to care for the residents and/or stated that staff helps within a reasonable time. During the course of the interviews with staff, S1 reported that they have enough staff to care for the residents. Per S2, they have enough staff to care for the residents and get their job done. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with facility representative Poy Lorenzo, and a copy of this report was provided to the facility.