Complaint·July 8, 2024

of the care and treatment they received at the facility. Residents indicated that if anything they give the staff a hard time. Residents indicated that they do not have any complaints of the care or treatment they receive at the facility. Interview with 2 of 2 staff revealed that they have never witnessed any of the staff treating the resident mean and/or received any complaints from their peers about seeing staff treating the residents bad. It is alleged that unqualified staff are performing blood glucose testing. Based on records review there is only one out of six resident that has a primary diagnosis of insulin dependent diabetes. Interview with resident R1 stated that R1 performs their own insulin injections and R1 indicated they don’t like that they must do injections, but they know they need it. R1 stated that they know that staff are not allowed to do the injections for them. Records review revealed that R1 has a Free style Libre 3 sensor on R1’s shoulder which gives an automatic glucose reading without requiring glucose testing to be done by a glucose meter. Interview with staff S1 indicated that the glucose reader is placed by R1’s daughter every two weeks. Interview with R1 revealed that R1 indicated that staff do not do any of the diabetes related task for R1 and R1 does their own injections. R1 indicated that staff hand R1 the insulin and stay in the room till R1 has completed the injection. Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the facility representative and a copy of this LIC9099 report was left at facility.