complaint·March 12, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff does not ensure resident's dietary needs are being met , the following has been concluded: Based on observation and interviews conducted with residents present at the facility, it was confirmed that a variety of food was present at the facility and being offered to residents. Additional evidence showed occasional refusals to eat formulated by a resident due to health and/or gastro-intestinal concerns. A majority of the statements gathered demonstrated satisfaction in the meals provided by the facility in terms of quantity and variety, and confirmed the availability of snacks upon demand. Regarding the allegation that Staff does not ensure resident is administered the correct prescribed medications , the following has been concluded: A majority of the statements made by residents confirmed that they believed they were receiving their medication timely and adequately from facility staff. A review of the medication administration records provided by facility staff appeared to corroborate the statements made by residents, staff and witnesses. Regarding the allegation that Staff does not ensure resident's hygiene needs are being met , the following has been concluded: Most of the residents interviewed expressed their satisfaction with the toileting care and assistance provided by facility staff. One resident stated that their roommate's hygiene was occasionally problematic but denied that it was due to staff negligence as she described toileting care being offered on regular instances by staff. On the basis of the evidence gathered during the present investigation, all three allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted and a copy of the present report was provided to a facility representative.