Complaint·December 2, 2025

LPA conducted an interview with R1 who confirmed that he paid an increased rate amount for the month of November 2025. R1 stated that he did not receive a written notice prior to paying the rate increase for the month of November 2025 and that he was only advised of the increase in rate verbally. LPA conducted an interview with R1's Responsible Party, Witness #1 (W1). W1 confirmed that they did not receive a written notice prior to R1 paying an increased rate for the month of November 2025. LPA conducted an interview with the LI. The LI confirmed a written notice was not given to R1, or W1, prior to charging an increased rate amount for the month of November 2025. The LI stated that an agreement was made with R1 to pay an increase rate amount was made in October 2025, however, the agreement was made solely verbally. Per Health and Safety Code 1569.655(a), it states, If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than 90 days’ prior written notice to the residents or the residents’ representatives setting forth the amount of the increase and the reason or reasons for the increase, including a description of the additional costs, except for an increase in the rate due to a change in the level of care of the resident. Based on the evidenced gathered during this investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. An exit interview was conducted with Licensee Maryln Salazar. A copy of the report and Appeal Rights were provided.