complaint·January 22, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Facility did not safeguard resident's personal belongings , the following has been concluded: Based on interviews and records reviewed, multiple incidents of theft or loss are alleged to have occurred on the premises. Most of the incidents came to be known to facility staff knowledge after being mentioned during the facility's residents council. Reports were made to local law enforcement and did not result in additional investigation after an officer was initially dispatched. Records review also confirmed that no cash amounts were placed into the facility's safeguarding authority. Additionally, facility staff provided LPA with a file where all theft and loss incidents were logged including: a description of the article, its estimated value, the date and time the theft or loss was discovered, if determinable, the date and time the loss or theft occurred as well as the action taken. The facility's theft and loss policy is also posted on the premises as required. All elements of the required theft and loss policy are therefore present. Regarding the allegation that Facility has surveillance cameras in the resident's room , the following has been concluded: Based on a tour of the physical plant, LPA was able to confirm the presence of a video surveillance system operated by the licensee, restricted to the facility's common areas. A review of multiple residents' admission agreements show the following clause which implies approval prior to admission: " For security purposes, there are video cameras in some of the common areas of Cogir of Brea. These cameras are not monitored by staff. By signing this Agreement, you consent to the use of video surveillance in the common areas. In order to protect the dignity and privacy of our residents, we do not permit the use of nanny cams or other video surveillance devices in resident apartments without written approval. " Individual agreements for both residents observed to have video cameras in the room reviewed and signed by respective responsible parties. No additional cameras found during a tour of a total of thirteen randomly selected units throughout the facility. Regarding the allegation that Facility is not in good repair , the following has been concluded: Based on two tours of the facility physical plant and observation of a total of thirteen units on both levels in addition to the common areas, no outstanding items of disrepair were observed by LPA and/or facility staff. Additionally, maintenance working orders were reviewed and residents interviews conducted. No outstanding items of maintenance were identified at the time of the present visit. Based on the evidence gathered, all three allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.