complaint·August 6, 2025

(Continued from LIC 9099) For the allegation that: Staff handled resident in a rough manner, the Reporting Party (RP) was not able to recall who the staff member was who treated the resident in a rough manner. Three of three residents interviewed could not recall if they were mistreated and six of six staff denied this allegation. For the allegation that: Staff are not providing adequate food service to residents, LPA toured the Memory Care unit and observed what residents were eating for lunch. LPA surveyed the ten residents eating lunch and all residents were fine with their meal. LPA observed three staff members providing meal and beverage service, the entrees were hot and the beverages were cold. Three of three residents and six of six staff denied this allegation. On June 13, 2024 the Department interviewed former Executive Director (ED) Kara Kneedy-Cayem regarding the allegation that: Staff inappropriately attended a resident council meeting. ED Kneedy-Cayem stated she was invited to the meeting by the resident council and attended for ten minutes to read "Residents' Rights" and then excused herself from the meeting. Additional staff interviews corroborated this statement. Six of six staff denied this allegation. For the allegation that: Staff are not providing activities for residents, LPA interviewed the Life Enrichment Director (LED) and Resident Lifestyle Assistant (RLA) regarding activities provided for Memory Care. The LED had been hired on June 1, 2024 and was providing activities as well as the assistant. There were three days where both activities personnel overlapped and on some of those days, the RLA would provide transportation to residents for appointments. On those days, the RLA would begin an activity and the care staff in Memory Care would try to complete the activity. Activities were always planned but due to staff shortages during that time, activity staff would have to pivot. Two of two Activities staff denied the allegation. LPA obtained the Activities Calendar for August 2025 and noted there are nine to ten activities scheduled daily in Memory Care. Based on LPA observations, record review and interviews, although the allegations above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, there the allegations that: Staff handled resident in a rough manner, Staff are not providing adequate (Continued on LIC 9099-C1) (Continued from LIC 9099-C) food service to residents, Staff inappropriately attended a resident council meeting and Staff are not providing activities for residents are Unsubstantiated. An exit interview was conducted with Cynthia Figueroa, Executive Director (ED) and a copy of this report and LIC 811 were provided to the facility.