complaint·November 21, 2025

(Continued from LIC 9099) LPA interviewed three of three alert residents regarding their finances and if there were any issues with the facility and financial abuse. Three of three residents denied the allegation and stated there were no problems with billing at this time. LPA interviewed one witness. The witness also denied the allegation and had no knowledge of financial abuse of the residents. LPA interviewed Executive Director (ED) regarding Omnicare medications received for R1 while R1 was out of the community from July 19, 2025. R1 transferred to a higher level of care and medications received for that cycle were destroyed, per community protocol. A new cycle of medications was ordered in September, in anticipation of R1's return to the community, but R1 did not return and passed away on September 18, 2025. Per ED, the September medications were also destroyed. ED will work with Omnicare to handle the medication costs incurred while resident was not in the community. After discussion regarding Long Term Care Insurance, ED reviewed insurance claim filed and found the clerical error for July 12, 2025. ED confirmed the correct date should be July 19, 2025 and that the facility will resubmit the claim to insurance. ED will provide written documentation to the Responsible Party regarding the financial issues reported to the Licensee to ensure all parties are on the same page. ED also provided this documentation to the LPA via email Based on LPA's record review and interview, the allegation that Licensee financially abused resident is Unfounded. The allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted with Executive Director (ED), Cynthia Figueroa, and a copy of this report and LIC 811 was provided to the facility.