complaint·March 18, 2025

Regarding the complaint allegation: Staff handled resident in a rough manner During interviews 8 of 9 individuals denied the allegation. R1 completely denied the allegation until later on in the interview. When the interview with R1 was wrapping up, R1 revealed they apologized to one of the caregivers and said everyone has bad days. R1 was asked why they apologized and R1 explained that the caregiver is very popular, everyone likes the caregiver, and the caregiver is a very organized person. R1 explained the caregiver still comes and assist the resident during breakfast and there are no concerns. Regarding the complaint allegation: Staff made inappropriate comments towards resident During interviews 8 of 9 individuals denied the allegation. R1 completely denied the allegation. S3 denied the allegation and explained R1 coming up to them and apologizing to them. S3 also spoke to the family member of R1 and after speaking to the family of R1 and receiving an apology from R1, S3 says everything is fine now. According to S1, after receiving information on the alleged incident/situation involving R1 and S3, the family of R1 was contacted and informed of everything that allegedly happened. According to S1, the family of R1 has no concerns about R1 or the care being provided. Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed Unsubstantiated. An exit interview was conducted, and a copy of this report was provided.