complaint·February 19, 2026

Regarding the allegation, Facility is violating resident's personal rights, it is alleged that staff violated Resident 1’s (R1's) personal rights by removing cooking appliances from R1's room and taking possession of R1's cooking appliance upon delivery to the facility, without resident’s permission. During the course of the investigation, LPA conducted interviews with five residents and five staff. Five out of five staff denied the allegation stating R1 was given verbal and written notice that cooking and cooking appliances were not permitted in R1's room, as they were considered a hazard and Healthy & Safety risk. Based on records reviewed, the facility provided all residents with notice on two separate occasions, that hazardous items and items that may create a risk to residents’ health and safety, would be removed from resident rooms, following inspection. Record review revealed, fire alarms in R1s room were activated on August 28, 2025 and September 28, 2025. The resident was initially provided with a verbal warning and then written notice following the second incident. When interviewed, R1 stated they received notices regarding upcoming room inspections by the facility and items considered hazardous to residents' health and safety, however, R1 stated they intentionally hid cooking appliances from staff as they knew these items were not permitted. Upon inspection, cooking appliances and cookware were removed from R1's room. House Rules signed by R1 dated March 1, 2024, state "22. Residents are prohibited from cooking or having any cooking equipment in their room besides the microwave that is provided by the facility." During interview, R1 stated they reordered a cooking appliance that was delivered to the facility on October 8, 2025, and S1 intercepted the delivery. Staff denied the allegation, stating they delivered the item to R1's room and R1 then came downstairs with S1, to the facility office to store the item, as they agreed it was prohibited. S1 stated the item will be returned to resident upon move-out. Photos were taken of the item in facility storage. Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation, Facility is violating resident's personal rights. , is deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Ephantus Warui, and a copy of this report was provided at exit.