Incident investigation·August 9, 2024

An unannounced case management visit was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez regarding an incident report received by Community Care Licensing on July 30, 2024. LPA met with Executive Director (ED) Jennifer Turgeon and explained the purpose of the inspection. Per incident report, on July 25, 2024, Resident 1’s (R1’s) representative reported that Staff 1 (S1) text them a video and photographs of R1. Video depicted R1 engaged in a verbal altercation with Staff 2 (S2), whom had “previously been investigated” and “was counseled.” Photographs depicted S2 assisting R1 with changing clothes. S1 resigned their position on July 25, 2024. During today’s visit, interviews were conducted with staff and residents . LPA obtained a copy of resident roster and staff roster. ED refused to provided LPA with any documentation pertaining to their “internal investigation”, including staff statements and disciplinary action taken against staff. ED provided LPA with a summary regarding "internal investigation." Due to insufficient information available at this time, this incident requires further investigation. LPA informed ED that subsequent visits and document requests will be required and ED stated they understood. An exit interview was conducted a copy of this report was provided at the end of the inspection.