Complaint·December 11, 2025

Regarding the allegation, Staff throws water at a resident, the following was revealed: It is alleged S1 throws water at R1. During the course of the investigation, interviews were conducted with R1, three additional facility residents, and two staff. During their interview, R1 denied S1 throwing water at them and stated it is actually Staff 2 (S2) that throws at them when S2 is upset for having to assist them with hygiene and/or grooming tasks. Per R1, S2 uses a small bowl to throw cold water at them. During their interview, two of three additional facility residents denied any facility staff throwing water at them personally and denied having any knowledge of staff throwing water at any resident; one of three residents stated water is thrown at them by staff, however, denied S1 throwing water at them and was unable to identify individual staff throwing water at them. LPA attempted to contact S1 on three separate occasions, however, S1 could not be reached to confirm or deny allegation. During their interview, S2 denied throwing water at any resident, including R1. S2 stated R1 and other facility residents are assisted with bed baths, but denied water is thrown, as wipes are primarily used. During their interview, S3 denied water is thrown at any resident and stated there are a few residents who take bed baths and will indicate water is being thrown at them during their bed bath. Regarding the allegation, Staff does not provide a comfortable accommodation for a resident, the following was revealed: It is alleged R1 is not provided with comfortable accommodations due to care and treatment by facility staff. During the course of the investigation, interviews were conducted with R1, three additional facility residents, and two staff. During their interview, R1 denied having any concerns about the care being provided, however, stated they are not comfortable with the treatment provided by staff due to S2 using a small bowl to throw cold water at them when S2 is upset for having to assist with them with hygiene and/or grooming tasks. During their interview, two of three additional facility residents denied having any concerns regarding the care or treatment provided by staff at the facility; one of three residents stated their only concern is regarding staff throwing water at them, however, was unable to identify individual staff throwing water at them. During their interview, S2 denied throwing water at any resident, including R1 and stated R1 and other facility residents are assisted with bed baths and denied water is thrown at any resident, as wipes are primarily used. During their interview, S3 denied water is thrown at any resident and stated there are a few residents who take bed baths and will indicate water is being thrown at them during their bed bath. (Cont. LIC9099-C) Due to conflicting information received during interviews conducted, the Department is unable to determine if Staff leaves a resident soiled while in care, if Staff throws water at a resident, or if Staff does not provide a comfortable accommodation for a resident. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.