complaint·August 15, 2025

Allegation: Facility does not have hot water. It is alleged that half of the building is experiencing issues with hot water. It also alleged facility is not resolving the issues with a plumber and is shutting the water off intermittently. Based on observations, on August 15, 2025, LPA measured the temperatures in the exercise room on the second floor that measured at 115.0 degrees F, on the first floor common bathroom across the beauty salon that measured at 113.5 degrees F, and twelve bedrooms that measured in room 103 at 117.3 degrees F, room 106 at 118.0 degrees F, room 112 at 116.6 degrees F, room 122 112.6 degrees F, room 126 at 114.4 degrees F, room 135 at 113.7 degrees F, room 132 at 116.2 degrees F, room 150 at 115.7 degrees F, room 218 at 114.8 degrees F, room 226 at 114.4 degrees F, and room 260 at 109.7 degrees F. Based on interviews conducted, one witness and three out of twelve staff confirmed the allegation. Five out of twelve staff and five out of five residents denied the allegation. Three out of twelve staff did not confirm or deny the allegation. S1, S2, S3, S4, and S5 stated hot water for the showers and the bathroom sinks would take about 5 minutes to warm up. From their time at the facility, S1, S2, S3, S4, and S5 stated there were no hot water issues in the facility to their knowledge. R1, R2, R3, R4, and R5 stated there have not been any issues with the hot water in their showers and bathroom sink during their time at the facility. Based on record reviews, LPA examined the water log temperature dated from July 6, 2025, to August 13, 2025, where the water temperature never fell below 105.0 Degrees F or above 120 degrees F. Based on observations, interviews, and records review, LPA did not find sufficient evidence to support the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated. Exit interview was conducted, and a copy of the report was provided to Executive Director Austin Morris.