Complaint·September 9, 2024

resident care coordinator which are no longer employed at the facility. Interview with 8 of 8 residents stated that they get the assistance that they need, and they have no issues getting help. Interview with a witness stated that resident gets the help they need and that they are notified immediately upon any issues that resident may have. Interview with 4 of 4 facility staff stated that residents request help and caregivers/staff provide the care requested. Staff stated that they have not received a complaint or concern from any residents indicating they didn't get the help they requested. Staff stated that resident (R1) gets the help they need, but no matter what R1 always complains for one reason or another. R1 tends to get agitated a lot if things aren't done how they want them to be done or at the time frame they want them to be done. Staff stated that maybe residents diagnosis plays a role in their behavior, but none the less all residents get the assistance that they need. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with facility representative and a copy of this LIC9099 report was left at facility.