Complaint·February 3, 2026

The facility maintains two distinct menus to accommodate resident preferences: an American menu and a Korean menu. Both menus are available to all residents. During the visit, LPA Haddadin observed the breakfast service, which included egg sandwiches, bread with jam, sweet potatoes for the Korean menu, and potato oatmeal for the American menu. These items were found to be in strict accordance with the facility’s posted meal plans. Furthermore, the lunch preparation was observed to include croissants, tuna or chicken sandwiches, a side of fresh vegetables, and a choice of apples or strawberries. Additionally, a review of the Food Handler Certification for the staff responsible for meal preparation was conducted. The certification was confirmed to be current and valid, with an expiration date of June 5, 2026. Based on the evidence gathered through interviews, direct observations, and document reviews, the allegation that “Facility staff do not provide quality meals to residents” is determined to be unfounded. This indicates that the allegation is false, could not have occurred, or is otherwise without a reasonable basis. An exit interview was conducted at the conclusion of the visit, and a formal copy of this report was provided to Case Manager April Pena.